Effective Date: 1 September 2025
1. Introduction
Tee It Up, a New Zealand-based business, is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website or services to book tee times. By using our platform, you consent to the practices described in this policy.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect personal data directly from you when you register, make a booking, or interact with our platform. This may include:
- Personal Details: Full name, email address, phone number, and booking history when you register or book a tee time.
- Communication Preferences: Your choices regarding marketing communications.
- Technical Data: IP address, browser type, device information, and website usage data collected via cookies and analytics tools.
3. How We Collect Your Data
We collect your data through:
- Forms: Account registration, booking forms, and email subscription forms on our website.
- Automated Technologies: Cookies and analytics tools that collect technical data to monitor website usage, optimise performance, and troubleshoot errors.
- Interactions: Communications you initiate, such as contacting support.
All data collection occurs via our web-based platform.
4. How We Use Your Information
We use your personal information to:
- Process and confirm bookings for tee times.
- Send transactional emails, including booking confirmations, reminders, and password resets.
- Provide customer support and communicate service updates.
- Analyse website usage, monitor performance, and troubleshoot issues using analytics tools to improve our platform.
- Send marketing communications if you opt in
5. Payment Information
We do not store or process credit card details. The $10 booking fee is processed securely by Stripe, a third-party payment processor. Payments must be completed via Stripe to confirm bookings, and no payment information is stored on our servers.
6. Disclosure of Your Information
We do not sell, rent, or share your personal information except as follows:
- Golf Clubs: We share your name, email, and phone number with the golf club where you book a tee time, solely to facilitate booking confirmation and management.
- Third-Party Service Providers: We engage trusted providers for payment processing, analytics, performance monitoring, error troubleshooting, and email services. These providers process data on our behalf under strict confidentiality agreements.
7. International Data Transfers
Some third-party providers may process or store data outside New Zealand. We ensure these providers comply with privacy standards equivalent to the New Zealand Privacy Act 2020 to protect your information.
8. Cookies and Analytics Tools
We use cookies and analytics tools to collect technical data, such as website usage patterns, to enhance functionality, monitor performance, and resolve technical issues.
- You may disable cookies through your browser settings, but this may limit functionality, such as booking or account access.
- Continued use of our website implies consent to cookies unless you opt out.
- Analytics data is aggregated or anonymised where possible to minimise personal data use.
9. Data Storage and Security
We implement reasonable technical and organisational measures, such as encryption and access controls, to protect your personal information from unauthorised access, misuse, or loss.
- Retention: We retain personal data only as long as necessary for providing services (e.g., managing bookings) or meeting legal obligations, typically up to 7 years after your last interaction.
- Notifiable Breaches: In the event of a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner within 72 hours, as required by law.
10. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access your personal data held by us.
- Request correction of inaccurate or outdated information.
- Request deletion of your data, subject to legal retention requirements.
- Opt out of marketing communications at any time via your account or by contacting us. To exercise these rights, contact us at support@teeitup.co.nz.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date. Continued use of our services constitutes acceptance of the updated policy.
12. Contact
For questions or concerns about this Privacy Policy or your personal data, contact us at: support@teeitup.co.nz.